New Clients

Unlike a typical day spa, our Rochester and Victor, NY, medical spas strive to provide a first-class experience that enhances our clients’ appearance, confidence, and enjoyment of life. Learn more about Q the Medical Spa at Lindsay House and Q the Medical Spa at Victor by reviewing the following information:

Your Consultation

A consultation is required for all services. At your initial appointment, one of our providers will discuss your concerns and customize a treatment plan for you based on your individual needs.


Our scheduling is designed to allow sufficient time needed to complete your treatment. To enjoy every minute of your experience please arrive on time. If you are late, we will try to accommodate you, however, we cannot promise to complete your full service. First-time clients should arrive 15 minutes early to allow sufficient time to complete your health profile.

When scheduling your appointment, you may be asked to guarantee your appointment against late cancellation using a major credit card.



In order to retain our talented and experienced medical spa staff, we require a valid credit card on file to ensure against cancellations made less than 24 hours before your scheduled appointment. Your card number will be kept in your medical electronic file that is HIPAA safe.

If you do not attend or you cancel your scheduled service less than 24 hours before your appointment, the full-service fee will be charged to your account. If you have purchased a series (example laser hair removal package) the treatment will be deducted from your package. If we are able to fill your appointment time you will not be charged.

Spa Etiquette

  • We ask that you turn off your cellular phone and silence your pager in order to maintain our serene ambiance.
  • We love children…however, in order to provide a safe and comfortable spa experience for all of our guests, children are not allowed in the medical spa.

“Healthy You”

If you have a cold, fever, the flu, or are presently taking antibiotics to treat symptoms of any type of illness, we kindly ask you to re-schedule your appointment to a later date. A “Healthy You” will not only ensure that your treatment is effective, but that you receive a truly relaxing experience at your visit.


All clients of Q the Medical Spa may be assured of complete confidentiality in regards to all aspects of their care.

Product Returns

  • We will gladly accept the return of skin care products within 30 days of purchase for a full in-house credit on your account. PRESCRIPTION products and MAKEUP returns are not allowed.
  • We highly value your opinion of our skin care products. Please notify our staff if you have a problem with any of our products.


Payment is required in full at the time of service. We gladly accept payment in the form of cash, check or credit card (VISA, MasterCard, Discover or American Express).

The initial consultation fee will be collected at the time of your visit.  Should you choose to have a procedure, the fee will be applied to the balance of your treatment.

Deposits made to hold an appointment reservation for any service are non-refundable.

Gift Certificates

You can purchase gift cards in various amounts online or call our medical spa at (585) 244-1010 to purchase a custom amount.