
Q the Medical Spa at Lindsay House
973 East Avenue #300
Rochester, NY 14607
Phone: (585) 244-1010
Mon, Tue: 8:45 a.m.–5 p.m.
Wed, Thu: 8:45 a.m.–7 p.m.
Fri: 7:45 a.m.–4 p.m.
Sat: 8:45 a.m.–4 p.m. by appointment only

Q the Medical Spa at Victor
7255 State Route 96
Victor, NY 14564
Phone: (585) 244-1010
Mon, Tue: 8:45 a.m.–7 p.m.
Wed, Thu, Fri: 8:45 a.m.–5 p.m.
Sat: 8:45 a.m.–4 p.m. by appointment only
LaseMD Ultra Care Instructions
Before your LaseMD Ultra treatment, please follow these instructions:
- Thoroughly wash face and allow to air dry.
- Do not apply any makeup, sunscreen, moisturizer, toner, etc.
- Do not wear jewelry.
- Please wear an open collar or wide-neck shirt.
- Numbing will be applied 45-60 minutes prior to treatment; please allow up to 2.5 hours for total appointment time.
After your LaseMD Ultra treatment, please follow these instructions:
- Patients may experience a burning sensation for 1-2 hours immediately after the treatment. Cooling with an ice pack can provide relief to the treated area. Make sure to enclose the ice pack in a paper towel or cloth to avoid putting ice directly on the skin.
- Starting on day 1 post-treatment, you may cleanse your face with a mild cleanser and apply Alastin Regenerating Skin Nectar morning and night for the first two weeks after treatment. Apply a gentle moisturizer following the application of the Alastin Regenerating Skin Nectar.
- Beginning on day 1 post-treatment, you may apply a broad-spectrum UVA/UVB sunblock with an SPF of 30+. Until the skin returns to normal, when outdoors always use an umbrella, hat, or other available protection against sunlight, as UV from the sun, even on a cloudy day, may cause hyperpigmentation on the treated area.
- Mild crusting might be noticed in the days following treatment. Crusting will disappear naturally in several days. Do not pick at any crusting.
- On day 3, you may soak the skin in the shower for 10-15 minutes and rub very gently with a washcloth to help with sloughing.
- Avoid sun exposure for 7 days post-treatment.
- You should avoid vigorous activity and excess heat for at least one week.
- Avoid harsh topical or alcohol-based products for two weeks. Avoid products that contain active ingredients such as Retinol or AHA.
- If itching is significant, please contact your provider.
Expected Skin Reactions and Results
- Immediately following your procedure, the treated area will feel like a mild sunburn for 1-2 hours.
- Common expected skin reactions include erythema (redness), edema (swelling), and slight discomfort after treatment.
- Other, less common skin reactions include petechia which fade in a few days or bruising (purpura) which can take up to a week to disappear.
- Other skin reactions include irritation, itching, and burning sensation. These typically subside in a few hours to 1 day but may get reaggravated with heat or sweating.
- One day post-treatment, redness and transient edema fade, the skin begins to turn to a condition similar to before treatment, sometimes a bronzed appearance.
- On days 2-5, skin may feel rough and dry.
- On days 5-7, skin may become smoother and brighter.
- One month after treatment, you may notice improved skin texture and tone.
If you have any questions or concerns, please call 585.244.1010 during our business hours of Monday-Thursday 9am-7pm, Friday 8am-5pm, and Saturday 9am-4pm. If you have an urgent issue after hours, you may call 585.258.4851 to reach the physician on-call.