Quatela Center For Plastic Surgery | Rochester, NY
The Medical Spa, Rochester, NYCenter for Hair Restoration - Rochester, NY
TEL: 585.244.1010
973 East Avenue, Rochester, NY 14607
    

About Us

Contact Us

Email: spacoordinator@quatela.com
Telephone: 585.244.1010

Q The Medical Spa at Lindsay House
973 East Avenue, Suite 300
Rochester, NY 14607

Hours

Mon, Tues, Fri 9:00 AM – 5:00 PM
Weds, Thurs 9:00 AM -7:00 PM
Saturday 9:00 AM – 4:00 PM

Confidentiality

All clients of Q may be assured of complete confidentiality in regards to all aspects of their care.

Gift Certificates

Purchase gift cards in various amounts or call our medical spa at 585.244.1010  to purchase a custom amount.

Environment

We ask that you turn off your mobile phone and/or pager to maintain our serene ambiance.

For the health and safety of our clients and staff, smoking is not permitted in our facility.

We love children…however, so we may provide a safe and comfortable spa experience to all of our guests, children are not allowed in the medical spa.

Scheduling

Our scheduling is designed to allow sufficient time needed to complete your treatment. To enjoy every minute of your experience please arrive on time. If you are late, we will try to accommodate you, however, we cannot promise to complete your full service. First time clients should arrive 15 minutes early to allow sufficient time to complete your health profile.

When scheduling your appointment, you may be asked to guarantee your appointment against late cancellation using a major credit card.

Cancellation/Rescheduling

In order to retain our talented and experienced staff we now require a valid credit card on file to ensure against cancellations made less than 24 hours before your scheduled appointment. Your card number will be kept in your medical electronic file that is HIPAA safe.

If you cancel your scheduled service less than 24 hours before your appointment the full service fee will be charged to your account. If you have purchased a series (example laser hair removal package) the treatment will be deducted from your package.

If we are able to fill your appointment time you will not be charged. Thank you for your anticipated cooperation.

Returns

We will gladly accept the return of any skin care product within 30 days of purchase for a full “in house” credit on your account. Makeup returns are not allowed. We highly value your opinion of our skin care products. Please notify our staff if you have a problem with any of our products.

Customer Support for Products

Effective August 1, 2007, Q Med Spa staff will no longer provide “advice” regarding use of products outside our facility.  This includes skin care products purchased from the internet, other spas, etc..

We are committed to patient safety and can not guarantee the quality of products sold outside our facility.  It is not unusual for skin care products obtained from the internet to be diluted, counterfeit, stolen, expired or otherwise tampered with.

We do however guarantee full support and product coaching for customers that have purchased their products from Q the Medical Spa at Lindsay House or on qmedspa.com.

Disclaimer

All of our treatment regimens are cosmetic and you are under no obligation to follow them. Although we strive for the best possible results with all of our treatments, the efficacy may vary among individuals.

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